Shipping policy
1. Shipping Area
We currently ship exclusively within the United Kingdom. Orders placed with delivery addresses outside the UK will not be processed.
2. Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Orders placed after 2:00 PM GMT are processed the next working day.
You will receive a confirmation email once your order has been dispatched.
3. Delivery Time
Estimated delivery times after dispatch:
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Standard Delivery: 2–4 business days
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Express Delivery (if offered): 1–2 business days
Delivery times are estimates and not guaranteed.
4. Shipping Costs
Shipping costs are calculated at checkout.
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Standard Delivery: £2,99
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Free shipping on orders over £25
All prices include VAT where applicable.
5. Couriers
Orders are delivered using reputable UK carriers such as:
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Royal Mail
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Evri
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DPD
Carrier selection depends on parcel size, weight, and destination.
6. Tracking
Once dispatched, you will receive a tracking number via email where available.
Tracking updates are managed directly by the courier.
7. Delivery Issues
If your parcel is delayed, lost, or arrives damaged, contact us within 48 hours of the expected delivery date.
We are not responsible for:
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Incorrect or incomplete delivery addresses provided by the customer
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Delays caused by the courier
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Circumstances outside our control (e.g., severe weather, strikes)
8. Undelivered or Returned Parcels
If a parcel is returned to us due to failed delivery attempts or incorrect address details, we reserve the right to charge a redelivery fee.
This policy applies only to orders delivered within the United Kingdom.